Telco
Every month brings a new intake of agents, and the subscriber explains the same fault for the third time while average handling time creeps up and cost per contact follows. Inferana puts that knowledge in front of the agent, inside your perimeter.
What each regulation in your sector requires, and which part of that the deployment solves.
Confidentiality of communications and of subscriber traffic data.
Inference runs inside your perimeter, so no traffic data reaches a third party to be processed.
Security of networks and services, and clear, accurate contractual information for the subscriber.
Answers grounded in your current tariffs and terms, with an auditable record of every query handled.
Cybersecurity risk management, supply chain security and incident reporting.
A single auditable EU provider, with dedicated or on-premise deployment and service documentation for your risk assessment.
Minimisation, confidentiality and control over transfers of personal data.
Prompts and responses are never stored or used to train models, and inference stays in the EU.
The same ones you already use, specific to your sector.
Every point of average handling time costs money, and the pilot went out the back door on whichever public API was at hand. What follows is always the same:
I train new agents every month and by month six almost none are left.
Care trainingThe subscriber tells the fault three times before reaching whoever fixes it.
Care operationsWe handle millions of contacts a month and per-token pricing scares me.
Financial controlEvery billing dispute is reviewed by a person, line by line.
BillingI have orders stalled three weeks and nobody knows at which step.
Service provisioningThe network lives in the head of the engineer who is about to retire.
Network operationsTraffic data cannot end up on somebody else's server.
Network securityFlat rate. Cost does not move with the number of conversations, so you can open AI to the whole care operation without reworking cost per contact every month. With per-token pricing, the business case is tied to a volume that in customer care is never stable.
It stays wherever you decide: on European infrastructure we manage, or in your own data centres, on-premise. Prompts and responses are never stored or used to train models, so traffic data does not travel to a third party to be processed.
No. Our API is OpenAI-compatible: swap the key and the endpoint and the pilot keeps working, now inside your perimeter. What does deserve a separate look is which subscriber data has been sent so far and on what legal basis.
Yes, with the same key. There the query does go out to the model provider, so traffic and subscriber data are handled with the open models inside your perimeter. It is configured per team.
The service and deployment documentation: which functions it supports, where they run and with which dependencies. Classifying the service, folding it into your supply chain risk management and reporting incidents remain obligations of the operator.
The documents you already have: current tariffs, terms, process manuals and technical documentation. They get indexed and every answer comes out with its source. Keeping that base current stays the operator's job: if the old tariff is still in the repository, the system will quote it as valid.
Access control per user and per team, with a record of every query. A front-line agent and the network operations team work with different permissions, and security can review who asked what and when.
The models are open and the API is OpenAI-compatible: you can take the weights with you and point the code elsewhere by changing a key. Your indexes and your data are exportable.
In the demo we go through your case: which models you need, where they run and what it takes to meet the regulation that applies to you.
We reply within one business day.
